AI-based Quality Assurance
and Employee Motivation
Интеллектуальная платформа AiProtocol for offline business and retail chains.
We find lost revenue in every dialogue. We automate 100% of standard control, turning discipline into stable sales growth.
You don't hear 90% of conversations of your employees with clients
Mystery shoppers
Check less than 1% dialogues. Subjective, expensive and unscalable.
Loss of revenue
Employees do not cross-sell, ignore scripts, and lose customers due to conflicts.
No objective data
Managers make decisions 'by eye', without analytics on each employee's performance.
From badge to insight in 4 steps
Implementation takes one day. Results — from day one.
Badge is worn
The employee takes the badge from the charging station. Recording starts automatically. Two microphones clearly capture both the employee and the client.
Data is transmitted
After the shift, the badge is placed on the charger. All recordings are automatically uploaded to the server via Wi-Fi.
AI analyzes
The neural network transcribes conversations, separates voices, and evaluates by 12+ metrics: scripts, conflicts, tone, upsells.
You get a report
A visual dashboard with ratings, problem areas, and specific recommendations for motivating each employee.
Hardware solutions AiProtocol
We support a line of devices for any tasks and budgets: from autonomous smart badge complexes to industrial Octava audio systems.
AI Smart Badge V4
- ● Autonomous recording with auto upload via Wi-Fi / Bluetooth.
- ● Status indicator and recording warning.
- ● Compact ultralight body and fast charging via USB-C.
Compact wireless smart badge V4
(Rental or purchase option)
Complex 'Octava AB-400'
- ● Employee name on a paper insert, with no display or screen.
- ● Up to 18 hours of operation and BS-4 group upload station.
Premium audio complex from the Tula plant 'Octava'
(Purchased by the client from a representative in KZ)
All in one dashboard
Visual analytics, employee ratings, breakdown for each conversation
AI hears what you cannot
Each conversation is evaluated by dozens of parameters in real time
Script compliance
We check every stage of the script — greeting, identifying needs, presentation, closing
Conflict situations
Raised tone, aggression, negative emotions — the system instantly detects and alerts
Upsales
Did the employee offer additional goods or services? How many offers led to a purchase?
Identifying needs
Задаёт ли сотрудник правильные questions? Слушает ли клиента или навязывает?
Emotional tone
Анализ тональности обоих собеседников — позитивный, нейтральный, негативный
Filler words
'Well', 'like', 'you know' — we track frequency and help eliminate unprofessional speech
Dialogue Time
Average duration, 'speak/listen' ratio, silence and pauses
Handling objections
How the employee handles 'expensive', 'I will think about it', 'competitors are cheaper'
Greeting and farewell
Корректное начало и завершение контакта — основа первого впечатления
Prohibited phrases
Profanity, unauthorized promises, disclosure of confidential information
Employee Rating
Consolidated score across all metrics — who to reward, who to train, who to monitor
Customer Insights
What clients ask, what they want, what they are unhappy with — data for marketing and product
Why QA, and not mystery shoppers?
Who is the QA solution for?
Если в вашей компании есть live employee contact with clients — in a store, sales office, pharmacy, or service center — AI analytics will help find sales growth points, improve service quality, and automate control.
Solution for any B2B businesses
Anywhere there is live employee-client communication
Quality control in trading halls
Automatic control of consultants and cashiers. AI checks greeting standards, identifies cross-selling, monitors promo compliance, and evaluates objection handling.
Compliance with pharma regulations and recommendations
Checking pharmacists' pronunciation of mandatory scripts, offering private labels (PL), and high-margin goods. Monitoring empathy and politeness.
Upsales of related goods and cafe
Cashiers and attendants often forget to offer pastries, hot dogs, coffee, and premium fuel. AI analyzes 100% of receipts and compares them with audio recordings, identifying lost revenue.
Control of clinic registry and service
Checking compliance with medical regulations, administrators' politeness, correctness of patient scheduling for follow-up appointments, and adherence to ethical standards.
Car dealerships, service stations, restaurants, fitness
Analysis of manager, service advisor, and hostess conversations. Monitoring offers for subscription renewals, table reservations, spare parts recommendations, and additional services.
Try the system free
Any business gets a free 3-day test drive and 1 smart badge. We install the equipment, set it up, and show real results on your data. The number of locations does not limit the pilot.
- ✓ Delivery and setup at our expense
- ✓ Adaptation of metrics to your specifics
- ✓ Full data confidentiality
Flexible tariff plans
Choose the optimal package for your business tasks and scale
Cost calculator for the store network
Add one row for each network location. Specify the work schedule and the number of employees per shift — the calculator will automatically determine the required number of badges and calculate the total amount.
| № | Location | Work schedule | Employees per shift | Badges | Hardware | Amount / mo |
|---|
Network total
Frequently asked questions
The cost is calculated individually and depends on the number of employees and retail locations. You can quickly calculate the estimated implementation cost using our online calculator above on this page, or submit a request for a free 3-day test drive to receive a personalized offer.
Depends on the badge purchase or rental option, averaging up to 3 days if equipment is in stock. We deliver the audio badges, install and connect the charging docks, configure Wi-Fi, and adapt the AI metrics to your business specifics. You will see the first results in the dashboard immediately after launch.
Yes, all metrics are fully customizable. We upload your scripts, set up checklists, and add evaluation parameters specific to your industry. You determine what is considered a 'successful' dialogue.
Data is transmitted over secure protocols (HTTPS). Only users appointed by the client have access to recordings. We will share more details on data storage and processing on request.
Yes, using the system is fully legal subject to conditions: prior employee notification, obtaining consent, visual active recording indicator, and company local acts. We provide a ready-made legal package for legitimate implementation per KZ legislation.
Up to 18 hours of continuous recording on a single charge. This is enough for any work shift. Charging via the dock takes 2-3 hours; data is automatically uploaded during charging.
Ready to hear what in reality do your employees say?
Submit a request — we will conduct a free demonstration of the system based on your business and prepare a customized quote.
Numbers that say themselves