Quality Control
& Employee Motivation
Audio badges with artificial intelligence are analyzed 100% conversations yours employees. Conflicts, scripts, upsells, tone - all in one dashboard.
You don't hear 90% of conversations your employees with clients
Mystery shoppers
Check less 1% dialogues. Subjective expensive and not scalable.
Loss of revenue
Employees do not make upsells, ignore scripts, lose clients due to conflicts.
No objective data
Managers make decisions “by eye”, without analytics the work of each employee.
Market leaders trust us
From badge to insight Upsells
Implementation takes one day. Results from day one.
Putting on a badge
The employee takes the badge from the charging station. Recording starts automatically. Two microphones capture both the employee and the customer.
Data is transferred
After the change, the badge is charged. All entries automatically uploaded to the server via Wi-Fi.
AI analyzes
The neural network transcribes conversations, separates voices, scores 12+ metrics: scripts, conflicts, tone, upsells.
You receive a report
Visual dashboard with ratings, problem areas and specific recommendations. Every day, without manual work.
AI hears what you can't
Each conversation is assessed based on dozens of Metrics in real time
Compliance with scripts
We check each stage of the script - greeting, identification needs, presentation, closing
Conflict situations
Increased tone, aggression, negative emotions - the system instantly fixes and alerts
Upsells
Did the employee offer additional products or services? How many of offers led to a purchase?
Identifying needs
Is the employee asking the right questions? Does he listen to the client or imposes?
Emotional tone
Analysis of the tone of both interlocutors - positive, neutral, negative
Parasite words
“Well”, “kind of”, “sort of” - we fix the frequency and help eradicate unprofessional speech
Dialogue time
Average duration, talk/listen ratio, silence and pauses
Dealing with objections
How an employee counters with “expensive”, “I’ll think about it”, “our competitors are cheaper”
Greetings and farewells
Correct beginning and ending of contact is the basis of the first impressions
Prohibited phrases
Profanity, inconsistent promises, disclosure confidential information
Employee rating
Summary assessment of all metrics - who to encourage, who to train, who take control
Customer Insights
What clients ask about, what they want, what they are dissatisfied with - data for marketing and product
All in one dashboard
Visual analytics, employee ratings, details for each conversation
Why QCM, not secret buyers?
A solution for everyone B2B business
Wherever there is live communication between employees and clients
Retail
Control of consultants in trading floors. Upsells, standards service, handling objections.
4 stepsHoReCa
Quality of service from waiters and hostesses. Dessert offer, drinks, special offers.
Restaurants, cafes, hotels, barsBanking and finance
Compliance with scripts when selling banking products, cross-selling, compliance.
Banks, microfinance organizations, insurance companiesCar dealers
Supervision of sales managers. Test drives, financial offers, trade-in.
Car showrooms, car servicesMedicine
Quality of patient reception, scheduling repeat visits, sales additional services.
Clinics, dentistry, laboratoriesFitness and beauty
Extension of subscriptions, sale of personal training, additional services.
Fitness clubs, beauty salons, SPAFrequently asked questions questions
Yes. According to labor legislation, the employer has the right to control the execution of labor responsibilities. The badge has a light indicator notifying about the recording. Employee signs an employment consent or additional agreement. We provide templates of all necessary documents.
Basic implementation - 1 working day. We bring badges, install charging stations, We customize Wi-Fi connection and analysis metrics for your business. The first reports are on next day.
Records are stored on secure servers with AES-256 encryption. Data is transmitted via secure channel. Possible placement on your server (on-premise). We comply requirements of 152-FZ on personal data.
Yes, all metrics are completely customizable. We download your scripts, configure checklists, adding evaluation Metrics specific to your industry. You yourself define what is considered a “successful” dialogue.
The cost is calculated individually and depends on the number of locations, employees and volume of metrics. Leave a request for a demo - we will prepare a personal calculation and show you system using your business as an example.
Up to 24 hours of continuous recording on a single charge. This is enough for any work shift. Charging via the docking station takes 2-3 hours, while charging the data is automatically are unloaded.
Individual solution
We will calculate the cost for your tasks and scale
Analytics + Motivation
For any number of employees
- Full access to the platform
- Personal account and dashboards
- Automatic dialogue quality assessment
- AI analysis of conflicts and scripts
Ready to hear that In fact do your employees say?
Leave a request - we will conduct a free demonstration of the system at example of your business and prepare an individual calculation.
The numbers that they say it themselves
“We used to spend 200,000 rubles a month on secret shoppers and get 5 reports. Now QCM analyzes every conversation of every seller every day. Average check grew by 28% in the first quarter.”
“We found that 3 out of 12 waiters systematically do not offer desserts and drinks. After adjustment, the restaurant’s revenue increased by 15%. Paid for itself in first month."