Quality Control
and AI Employee Motivation Department
Intelligent AiProtocol platform for retail, gas stations, and pharmacies. We analyze 100% of on-site dialogues, automate quality control, and increase the average check by 15–20% within the first month.
You don't hear 90% of conversations your employees with clients
Mystery shoppers
Check less 1% dialogues. Subjective expensive and not scalable.
Loss of revenue
Employees do not make upsells, ignore scripts, lose clients due to conflicts.
No objective data
Managers make decisions “by eye”, without analytics the work of each employee.
Market leaders trust us
From badge to insight Upsells
Implementation takes one day. Results from day one.
Putting on a badge
The employee takes the badge from the charging station. Recording starts automatically. Two microphones capture both the employee and the customer.
Data is transferred
After the change, the badge is charged. All entries automatically uploaded to the server via Wi-Fi.
AI analyzes
The neural network transcribes conversations, separates voices, scores 12+ metrics: scripts, conflicts, tone, upsells.
You receive a report
Visual dashboard with ratings, problem areas and specific recommendations. Every day, without manual work.
Legendary Octava Quality
We use professional audio badges and microphones from the Tula plant "Octava" — a world leader in sound equipment manufacturing.
Uncompromising Recording
- ● AES-128 encryption: recordings are protected directly in the device memory.
- ● E-ink display: real-time employee name and recording status indication.
- ● Up to 18 hours of operation and automatic data offloading via BS-4 base station.
Professional solution for offline data collection
Synergy with Aitomaton
Our software is developed in partnership with the Aitomaton team. TOO Aiprotocol.kz is the official partner for the implementation and support of the solution, providing clients with maximum security and deployment flexibility.
AI hears what you can't
Each conversation is assessed based on dozens of Metrics in real time
Compliance with scripts
We check each stage of the script - greeting, identification needs, presentation, closing
Conflict situations
Increased tone, aggression, negative emotions - the system instantly fixes and alerts
Upsells
Did the employee offer additional products or services? How many of offers led to a purchase?
Identifying needs
Is the employee asking the right questions? Does he listen to the client or imposes?
Emotional tone
Analysis of the tone of both interlocutors - positive, neutral, negative
Parasite words
“Well”, “kind of”, “sort of” - we fix the frequency and help eradicate unprofessional speech
Dialogue time
Average duration, talk/listen ratio, silence and pauses
Dealing with objections
How an employee counters with “expensive”, “I’ll think about it”, “our competitors are cheaper”
Greetings and farewells
Correct beginning and ending of contact is the basis of the first impressions
Prohibited phrases
Profanity, inconsistent promises, disclosure confidential information
Employee rating
Summary assessment of all metrics - who to encourage, who to train, who take control
Customer Insights
What clients ask about, what they want, what they are dissatisfied with - data for marketing and product
All in one dashboard
Visual analytics, employee ratings, details for each conversation
Why QCM, not secret buyers?
A solution for everyone B2B business
Wherever there is live communication between employees and clients
Retail
Control of consultants in trading floors. Upsells, standards service, handling objections.
4 stepsHoReCa
Quality of service from waiters and hostesses. Dessert offer, drinks, special offers.
Restaurants, cafes, hotels, barsGas Stations
Control of attendants and cashiers. Offering premium fuel, coffee, and convenience items.
Network and private gas stationsPharmacies
Compliance with pharmaceutical standards and private label sales scripts. Consultation quality.
Pharmacy chains, optics, medical equipmentMedicine
Quality of patient reception, scheduling repeat visits, sales additional services.
Clinics, dentistry, laboratoriesFitness and beauty
Extension of subscriptions, sale of personal training, additional services.
Fitness clubs, beauty salons, SPAFrequently asked questions questions
Yes. According to labor legislation, the employer has the right to control the execution of labor responsibilities. The badge has a light indicator notifying about the recording. Employee signs an employment consent or additional agreement. We provide templates of all necessary documents.
Basic implementation - 1 working day. We bring badges, install charging stations, We customize Wi-Fi connection and analysis metrics for your business. The first reports are on next day.
Recordings are encrypted (AES-128) and stored on the BS-4 base station with a built-in 128GB drive. Data is then transferred via a secure channel to your SFTP servers or S3 storage. On-premise hosting is also available. We comply with Kazakhstan's law "On Personal Data and its Protection".
Yes, all metrics are completely customizable. We download your scripts, configure checklists, adding evaluation Metrics specific to your industry. You yourself define what is considered a “successful” dialogue.
The cost is calculated individually and depends on the number of locations, employees and volume of metrics. Leave a request for a demo - we will prepare a personal calculation and show you system using your business as an example.
Up to 18 hours of continuous recording on a single charge. This is enough for any work shift. Charging via the docking station takes 2-3 hours, while charging the data is automatically are unloaded.
Individual solution
We will calculate the cost for your tasks and scale
Analytics + Motivation
For any number of employees
- Full access to the platform
- Personal account and dashboards
- Automatic dialogue quality assessment
- AI analysis of conflicts and scripts
Ready to hear that In fact do your employees say?
Leave a request - we will conduct a free demonstration of the system at example of your business and prepare an individual calculation.
The numbers that they say it themselves
“Implementing AiProtocol at our gas stations revealed that attendants forgot to offer premium fuel and convenience items in 40% of cases. Coffee and fast food sales increased by 22% in the first month of using the system.”
“For a pharmacy chain, compliance with private label (PL) sales scripts is critical. AiProtocol checks every pharmacist's dialogue. We increased the PL share in the basket by 18% and eliminated customer consultation errors.”